Your satisfaction is our priority.
Our refund and returns policy is valid for 30 days from the date of purchase. If 30 days have passed, we regret that we cannot offer a refund or exchange.
To be eligible for a return:
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The item must be unused, undamaged, and in the same condition as received
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It must be in its original packaging
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You must provide a receipt or proof of purchase
Non-returnable Items
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Custom-made or made-to-measure curtains
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Sale or discounted items
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Opened or used curtain products
Partial Refunds May Apply If:
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The product shows signs of wear or damage not caused by our handling
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The item is returned beyond 30 days, but within a reasonable window
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Original parts or packaging are missing
Refund Process
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
If approved, a refund will be processed to your original payment method within a few business days.
Late or Missing Refunds
If you haven’t received a refund:
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Recheck your bank or card statement
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Contact your bank or payment provider (processing may take time)
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Still no refund? Contact us at info@smglimited.com
Exchanges
We only replace items if they are defective or damaged. For exchanges, please contact us at [your email] and send your product to info@smglimited.com
Return Shipping
Returns should be mailed to: info@smglimited.com
Customers are responsible for return shipping costs. If approved, your refund will exclude shipping charges.
For high-value items, we recommend using a trackable shipping service.
Need Help?
Reach out to us anytime at info@smglimited.com for assistance with returns or refunds.